Simple SMS inside connected workflows
Outbound and two-way SMS, delivery reporting and contact-linked conversations for organizations that need a universal mobile channel.
A connected outcome, not another isolated tool.
Use SMS for concise service communication without losing delivery and contact context.
Can I book a consultation for next week?
Yes—here are the available times. I can also bring in a person if you prefer.
What SMS includes
Every capability below is grounded in the current Luminum platform. Availability still depends on the enabled organization configuration and provider readiness.
Segment-aware sending
Calculate billable SMS segments before an outbound send.
Inbound replies
Receive supported replies and attach them to the organization conversation.
Delivery reporting
Track provider acceptance and final delivery outcomes.
Workflow channel
Use SMS actions in campaigns and versioned automations.
How work moves through Luminum
Capture
Provision an eligible SMS resource and price book.
Connect
Select a contact and prepare a compliant message.
Act
Luminum reserves wallet value and sends through the provider.
Learn
Delivery or reply events update the contact and workflow.
Connected features
These capabilities share organization-scoped data and permissions with SMS.
Boundaries to know
- Availability and two-way support depend on the assigned number and provider route.
- Long or Unicode messages can use multiple billable segments.
SMS FAQs
Yes. SMS uses the same organization, permissions, contacts, events and audit history as the other enabled Luminum capabilities.
No. Luminum enables and configures only the capabilities, providers and workflows the organization actually needs.
Make SMS part of one working system.
We’ll map the customer journey, enable the right Luminum capabilities and implement the website, integrations and automations around them.