Resolve routine questions and hand over the hard ones
Combine WhatsApp, Email, Customer Agents, trusted Knowledge, Contact 360 and support cases so customers get fast help without losing human accountability.
Support requests arrive across channels, customers repeat themselves, and people spend time gathering context before they can help.
A customer receives an immediate evidence-based first response, while complex or urgent work reaches a person with the full conversation and contact history.
Can I book a consultation for next week?
Yes—here are the available times. I can also bring in a person if you prefer.
One journey across the platform
Receive the request
WhatsApp or Email records the customer message and resolves the Contact 360 identity.
Ground the response
A Support Agent retrieves only approved service and policy Knowledge.
Triage and act
The Agent answers, gathers structured details or opens a support case through approved tools.
Hand over cleanly
A person receives the case, urgency, history and collected evidence without restarting the conversation.
The features that make it work
Handle WhatsApp as an accountable business channel, not an isolated phone session or browser automation.
Explore feature →Keep customer email and campaign communication attached to the same contacts and operating workflows.
Explore feature →Contacts
Stop reconstructing customer history from separate tools before every follow-up.
Explore feature →Customer Agents
Give customers useful automated help without giving a model unrestricted access to the organization.
Explore feature →Knowledge
Keep AI responses grounded in current, approved organization sources instead of relying on general model memory.
Explore feature →Automations
Replace fragile one-off integrations with visible workflows the team can test, publish and inspect.
Explore feature →Support
Give every issue an owner, a status and the conversation history needed to resolve it.
Explore feature →Automation with clear boundaries
AI can use only attached Knowledge and tools.
Opt-out, service-window and channel delivery rules remain enforced.
Urgent or uncertain cases escalate to a person.
AI Customer Support FAQs
No. The solution is assembled from the channels, data and operating capabilities your business actually needs.
Yes. Human ownership, review and handoff remain part of the workflow wherever the automation reaches a boundary.
Design your ai customer support around the real customer journey.
We’ll map the handoffs, configure Luminum and implement the channels, website and integrations needed to run it.