Attract
Create content, run campaigns and understand which sources bring useful traffic.
Agency craft + Luminum platform
Websites, growth and business systems that work together.
We design the website and growth journey, then connect what happens next: leads, conversations, calling, AI, automation, meetings, invoices, payments and accountable analytics in one Luminum system.
Web design and growth strategySouth African business platformHuman-controlled AI
Customer journey · illustrative dataDemo
Visit
1,240Lead
96Qualified
31Revenue
R84kLanding pageFormAI qualificationWhatsAppMeeting
One contactAcross enabled channels
One workflowAcross teams and AI
One recordFrom visit to revenue
Complete customer journey
From first visit to accountable growth
Each stage uses the same organization boundaries, contacts, permissions and recorded business evidence.
Capture
Turn visits into structured enquiries with versioned forms and Contact 360 context.
Communicate
Handle Email, WhatsApp, SMS and Voice from one customer relationship.
Automate
Use workflows and Customer Agents with trusted Knowledge, tools and human handoff.
Sell
Qualify opportunities, schedule real availability and operate ecommerce journeys.
Collect
Issue commercial documents, accept configured payment methods and reconcile evidence.
Analyse
Bring website, campaign, channel and revenue events back into accountable reporting.
AI that works inside the business
Customer Agents use knowledge, tools and clear boundaries.
Create specialized agents for support, reception, qualification and sales. Give each agent approved Knowledge, scoped tools and channel access—then supervise activity and hand over to people when required.
AI + automation · illustrative workflowDemo
Trigger
New enquiry
Decision
Budget fit?
Agent
Qualify lead
Action
Book meeting
Publishedv5
Runs128
Success96%
Solutions
Start with the outcome, not the software list
These solution blueprints show how multiple Luminum capabilities work together around a measurable customer or operating journey.
Always-on first response
AI Customer Support
A customer receives an immediate evidence-based first response, while complex or urgent work reaches a person with the full conversation and contact history.
See solution →
Front door for every enquiry
AI Receptionist
Every eligible call follows a consistent reception flow, captures the reason for calling and either completes the next step or reaches a person.
See solution →From visit to workable lead
Lead Capture System
Each lead arrives as a structured contact with attribution evidence and a visible follow-up state.
See solution →Consistent discovery
AI Lead Qualification
Every lead follows an evidence-based qualification path and reaches the correct person with structured context.
See solution →Scheduling that follows the customer
Appointment Booking
Visitors choose a real slot, verify their booking and enter a meeting whose source and contact context are already known.
See solution →One commercial outcome
Omnichannel Campaigns
One campaign record controls the journey and reports channel activity against verified business outcomes.
See solution →
The agency side
Strategy, design and implementation still matter.
Luminum Agency shapes the offer, designs the public experience, builds the website, connects providers and configures the platform around how the business actually works. The result is one implemented journey—not a software login and a list of homework.
Reference pricing
Usage costs you can evaluate upfront
These are current metered references. Setup, business-number rental, configuration, tax and custom implementation are quoted for the actual solution.
Business Voice
R 0,75
per connected minute
South Africa calling · 60-second billing increments
Text Customer Agents
R 0,0393
per 1,000 tokens
Current 30-day settled-usage reference; model mix affects actual cost
AI Voice Calling
R 2,4633
per connected minute
R 1,7133 AI layer + R 0,75 Voice leg
Rates are reference pricing, not a universal fixed quote. Setup, business-number rental, configuration and applicable tax are confirmed before activation.
Discuss your setup →
Let’s map the whole customer journey.
Bring the operational problem. We’ll show where Luminum fits, what must be implemented and what should remain human.
Platform discovery · Implementation scope · Clear next steps