One customer identity across every conversation
Forms, website journeys, email, WhatsApp, calls and meetings resolve to one organization-owned contact without treating identity as consent.
A connected outcome, not another isolated tool.
Stop reconstructing customer history from separate tools before every follow-up.
What Contacts includes
Every capability below is grounded in the current Luminum platform. Availability still depends on the enabled organization configuration and provider readiness.
Cross-channel identity
Resolve trusted email and phone evidence into one organization-owned record.
Relationship timeline
View forms, sessions, emails, chats, calls, meetings and payment context together.
Lifecycle management
Track status, ownership, follow-up and relationship type without changing consent.
Controlled import and export
Bring contacts in or export the active directory with organization permissions.
How work moves through Luminum
Capture
A customer interacts through any enabled channel.
Connect
Luminum records the event and available identity evidence.
Act
Reliable identifiers resolve to an existing or new contact.
Learn
Teams and automations work from the same connected history.
Connected features
These capabilities share organization-scoped data and permissions with Contacts.
Boundaries to know
- Contacts are not automatically opted into marketing.
- Ambiguous identities stay separate until reliable evidence supports a merge.
Contacts FAQs
Yes. Contacts uses the same organization, permissions, contacts, events and audit history as the other enabled Luminum capabilities.
No. Luminum enables and configures only the capabilities, providers and workflows the organization actually needs.
Make Contacts part of one working system.
We’ll map the customer journey, enable the right Luminum capabilities and implement the website, integrations and automations around them.