Luminum Agency ("we", "us") operates https://luminum.agency. This policy explains what personal information we collect, why, and your rights over it. We process personal information in line with the Protection of Personal Information Act, 2013 (POPIA) of ZA.
Information we collect
- You give us: name, email, phone and message content via contact/enquiry forms.
- Collected automatically: pages viewed, approximate location, device and browser, and referral source, via cookies and our analytics tools (only where you have consented — see our Cookie Policy).
Why we process it
- To respond to enquiries and provide our services.
- To understand and improve how our website performs (with your consent).
- To meet legal and regulatory obligations.
Lawful basis
We rely on your consent, the performance of a contract with you, our legitimate interests in running our business, and compliance with the law.
Sharing
We share personal information only with service providers who help us operate (e.g. hosting, analytics, email delivery), under appropriate safeguards, and where required by law.
Your rights
Under POPIA you may access, correct, or delete your personal information, object to processing, and lodge a complaint with the Information Regulator of South Africa. To exercise any right, email us below.
Retention & security
We keep personal information only as long as necessary for the purposes above and protect it with reasonable technical and organisational measures.
Contact us
If you have questions about this document, contact Luminum Agency:
- Email: contact@luminum.agency
- Website: https://luminum.agency
Changes to this document
We may update this document when our services, legal obligations, or business practices change. The date at the top identifies the latest version. Material changes will be communicated through the website or another appropriate channel.
Interpretation and severability
This document must be interpreted consistently with the laws of ZA. If any provision is found invalid or unenforceable, the remaining provisions continue to apply to the fullest extent permitted by law.
Queries, complaints and notices
Formal questions, complaints, requests, or legal notices relating to this document may be sent to contact@luminum.agency. We may request information reasonably necessary to verify identity or authority before acting on a request.