This manual is published in terms of section 51 of the Promotion of Access to Information Act, 2000 (PAIA) for Luminum Agency.
How to request information
Requests for access to records held by Luminum Agency must be made to the Information Officer at contact@luminum.agency using the prescribed PAIA request form.
Records held
We hold records relating to our operations, personnel, clients, finances, and statutory obligations. Some records are available automatically; others require a formal request.
Grounds for refusal
Access may be refused on the grounds set out in PAIA, including the protection of third-party personal information and confidential commercial information.
Regulator
The Information Regulator oversees PAIA. Details and the prescribed forms are available at https://inforegulator.org.za.
Contact us
If you have questions about this document, contact Luminum Agency:
- Email: contact@luminum.agency
- Website: https://luminum.agency
Changes to this document
We may update this document when our services, legal obligations, or business practices change. The date at the top identifies the latest version. Material changes will be communicated through the website or another appropriate channel.
Interpretation and severability
This document must be interpreted consistently with the laws of ZA. If any provision is found invalid or unenforceable, the remaining provisions continue to apply to the fullest extent permitted by law.
Queries, complaints and notices
Formal questions, complaints, requests, or legal notices relating to this document may be sent to contact@luminum.agency. We may request information reasonably necessary to verify identity or authority before acting on a request.