One system for the entire customer journey
Attract, capture, communicate, automate, sell, collect payment and analyse—with every enabled capability connected to the same organization, contacts and operating context.
Acquire with connected context
Campaigns
One campaign workspace for goals, landing pages, audiences, journeys, creative, providerless acquisition and paid media.
See exact capabilities →Advertising
Google and Meta campaign preparation, provider readiness, approvals, tracking and reports connected to the wider Luminum campaign record.
See exact capabilities →Forms
Versioned forms, submissions, notifications, uploads, spam checks and follow-up state connected to Contact 360.
See exact capabilities →Content & CMS
Structured content for website pages, articles, documents, collections and repeatable sections, published through the Luminum site integration.
See exact capabilities →SEO Tools
Managed metadata, canonical URLs, sitemap, robots and structured search visibility tools for connected websites.
See exact capabilities →Communicate with connected context
Inbound and outbound organization email, shared mailboxes, templates, campaigns, lists, segments, suppressions and journeys.
See exact capabilities →A connected WhatsApp inbox with templates, Flows, phone numbers, delivery states, consent controls and automation through Meta’s official Cloud API.
See exact capabilities →Voice
Make and receive South African calls in the browser, route customers, manage availability, forward calls and keep consented recordings with the contact history.
See exact capabilities →SMS
Outbound and two-way SMS, delivery reporting and contact-linked conversations for organizations that need a universal mobile channel.
See exact capabilities →Automate with connected context
AI & Automation
Customer Agents, Knowledge, Workspace Copilot and versioned Automations with quality, tool reliability, execution history and usage cost reporting.
See exact capabilities →Customer Agents
Reusable text and voice Customer Agents with selected models, trusted Knowledge, approved tools, channel readiness and complete run history.
See exact capabilities →Automations
Versioned automations across enabled channels and operations, with testing, waits, execution inspection and failure history.
See exact capabilities →Knowledge
Reusable Knowledge libraries with source processing, readiness status and explicit Customer Agent attachments.
See exact capabilities →Workspace Copilot
A wallet-funded Copilot embedded throughout the organization dashboard for chat, inline help, artifacts and approved workspace actions.
See exact capabilities →AI Voice Calling
Schedule or start South African AI calls using a voice-ready Customer Agent, trusted Knowledge, a verified business number and metering from actual connected duration.
See exact capabilities →Operate with connected context
Contacts
Forms, website journeys, email, WhatsApp, calls and meetings resolve to one organization-owned contact without treating identity as consent.
See exact capabilities →Meetings
Public scheduling, host availability, native video rooms, calendar conflicts, attendee verification, recordings and meeting history.
See exact capabilities →Payments & Invoicing
Create invoices, collect and allocate payments, issue receipts, schedule recurring documents and reconcile provider activity.
See exact capabilities →Ecommerce Operations
Product and inventory management, customer accounts, checkout, orders, shipping, payments and store analytics connected to Luminum contacts and campaigns.
See exact capabilities →Legal Pages
Organization legal details and managed public documents including privacy, terms, cookies, POPIA and PAIA content.
See exact capabilities →Cookie Consent
Managed consent categories, preferences and website UI integrated with Luminum analytics and optional third-party tags.
See exact capabilities →Team & Permissions
Organization invitations, roles, granular permissions, member access review and protected administrative actions.
See exact capabilities →Support
Support requests, structured triage, status, assignment, customer context, messages and escalation connected to Luminum channels and Customer Agents.
See exact capabilities →Build with connected context
Customer Authentication
Tenant-isolated customer sign-in, profiles, sessions and protected website routes connected to commerce, meetings and customer-owned data.
See exact capabilities →Custom Data
Tenant-isolated custom schemas, records, storage, workflows and realtime access for applications that do not fit a generic CRM table.
See exact capabilities →Custom Applications
Build custom customer, partner or operational applications using Luminum authentication, APIs, data, billing and organization context.
See exact capabilities →Branded Portals
A single-organization dashboard experience with branded hostname, identity and selected Luminum operating capabilities.
See exact capabilities →Hosting & Deployments
Website bindings, managed environment contracts, deployment impact checks, SDK compatibility and signed content revalidation.
See exact capabilities →Choose the journey before the modules.
We’ll map what customers need to do, then combine only the Luminum capabilities, channels and implementation work your business needs.