Text Customer Agents
R 0,0393
per 1,000 tokens
Current 30-day settled-usage reference; model mix affects actual cost
AI operations
Intelligence, calls and workflows in one control room
Customer Agents, Knowledge, Workspace Copilot and versioned Automations with quality, tool reliability, execution history and usage cost reporting.
Customer AgentsAutomationsKnowledgeUsage analytics
What changes
A connected outcome, not another isolated tool.
Operate AI as a governed part of the business instead of a collection of disconnected chat prompts.
AI & Automation · illustrative workspaceDemo
Trigger
New enquiry
Decision
Budget fit?
Agent
Qualify lead
Action
Book meeting
Publishedv5
Runs128
Success96%
Capabilities
What AI & Automation includes
Every capability below is grounded in the current Luminum platform. Availability still depends on the enabled organization configuration and provider readiness.
Unified operations view
Monitor text and voice Agents, Copilot activity, automation execution and spend.
Reusable intelligence
Define Customer Agents once and use them across approved channels and workflows.
Versioned automation
Publish inspectable trigger-and-action graphs with durable run history.
Cost and quality controls
Track success, latency, tools, tokens, voice time and settled retail usage.
Connected data
How work moves through Luminum
01
Stage 1
Capture
Create trusted Knowledge and a Customer Agent or Automation.
02
Stage 2
Connect
Grant only the tools and channels it needs.
03
Stage 3
Act
Test and publish the versioned configuration.
04
Stage 4
Learn
Review every run, outcome, failure and settled cost.
Current usage references
Transparent reference rates
Usage references are shown separately from setup, number rental, tax and custom configuration.
Connected features
These capabilities share organization-scoped data and permissions with AI & Automation.
Boundaries to know
- AI output remains subject to configured tools, knowledge and approval boundaries.
- Actions with external effects follow permission and confirmation controls.
Questions
AI & Automation FAQs
Yes. AI & Automation uses the same organization, permissions, contacts, events and audit history as the other enabled Luminum capabilities.
No. Luminum enables and configures only the capabilities, providers and workflows the organization actually needs.
Make AI & Automation part of one working system.
We’ll map the customer journey, enable the right Luminum capabilities and implement the website, integrations and automations around them.
Platform discovery · Implementation scope · Clear next steps