Products, orders and customers in one operating system
Product and inventory management, customer accounts, checkout, orders, shipping, payments and store analytics connected to Luminum contacts and campaigns.
A connected outcome, not another isolated tool.
Operate the storefront and the customer relationship from the same organization data instead of stitching together separate back offices.
What Ecommerce Operations includes
Every capability below is grounded in the current Luminum platform. Availability still depends on the enabled organization configuration and provider readiness.
Product operations
Manage catalog records, pricing, inventory and published availability.
Customer checkout
Run authenticated or supported guest checkout through configured payment and shipping providers.
Order lifecycle
Track payment, fulfillment, shipping and customer history.
Commerce analytics
Connect sales outcomes back to campaigns, contacts and store performance.
How work moves through Luminum
Capture
Publish products and configure checkout providers.
Connect
The customer signs in or begins an eligible checkout.
Act
Luminum creates the order and records provider payment events.
Learn
Operations fulfill the order while campaigns and contacts retain the outcome.
Connected features
These capabilities share organization-scoped data and permissions with Ecommerce Operations.
Boundaries to know
- Ecommerce mode and required providers must be enabled before checkout.
- Shipping, payout and refund capabilities vary by connected provider.
Ecommerce Operations FAQs
Yes. Ecommerce Operations uses the same organization, permissions, contacts, events and audit history as the other enabled Luminum capabilities.
No. Luminum enables and configures only the capabilities, providers and workflows the organization actually needs.
Make Ecommerce Operations part of one working system.
We’ll map the customer journey, enable the right Luminum capabilities and implement the website, integrations and automations around them.