Give every Agent the evidence it is allowed to use
Reusable Knowledge libraries with source processing, readiness status and explicit Customer Agent attachments.
A connected outcome, not another isolated tool.
Keep AI responses grounded in current, approved organization sources instead of relying on general model memory.
Audience, intent and sources
Structured article + image
Metadata and analytics
What Knowledge includes
Every capability below is grounded in the current Luminum platform. Availability still depends on the enabled organization configuration and provider readiness.
Purpose-built libraries
Separate policy, sales, support, product and operational sources by use case.
Source lifecycle
See which sources are ready, processing, archived or need attention.
Explicit attachments
Choose exactly which Customer Agents may retrieve each library.
Reusable updates
Update a trusted source once for every attached Agent.
How work moves through Luminum
Capture
Create a library for one clear evidence domain.
Connect
Add and process approved sources.
Act
Review source readiness and descriptions.
Learn
Attach the library only to the Customer Agents that need it.
Connected features
These capabilities share organization-scoped data and permissions with Knowledge.
Boundaries to know
- A ready source can still become outdated and needs ownership.
- Knowledge improves grounding but does not replace permissions or human judgment.
Knowledge FAQs
Yes. Knowledge uses the same organization, permissions, contacts, events and audit history as the other enabled Luminum capabilities.
No. Luminum enables and configures only the capabilities, providers and workflows the organization actually needs.
Make Knowledge part of one working system.
We’ll map the customer journey, enable the right Luminum capabilities and implement the website, integrations and automations around them.