Text Customer Agents
R 0,0393
per 1,000 tokens
Current 30-day settled-usage reference; model mix affects actual cost
Reusable intelligence
AI agents grounded in your business and its rules
Reusable text and voice Customer Agents with selected models, trusted Knowledge, approved tools, channel readiness and complete run history.
Text and voiceApproved toolsTrusted KnowledgeRun history
What changes
A connected outcome, not another isolated tool.
Give customers useful automated help without giving a model unrestricted access to the organization.
Customer Agents · illustrative workspaceDemo
Trigger
New enquiry
Decision
Budget fit?
Agent
Qualify lead
Action
Book meeting
Publishedv5
Runs128
Success96%
Capabilities
What Customer Agents includes
Every capability below is grounded in the current Luminum platform. Availability still depends on the enabled organization configuration and provider readiness.
Purpose and instructions
Define what the Agent handles, how it communicates and when it escalates.
Model selection
Choose an available model appropriate to the work and cost profile.
Tool permissions
Allow only named organization actions such as meetings, contacts or support handoff.
Channel readiness
Synchronize an Agent for text, Voice and other enabled channels.
Connected data
How work moves through Luminum
01
Stage 1
Capture
Define the Agent’s purpose, behavior and boundaries.
02
Stage 2
Connect
Attach approved Knowledge and tools.
03
Stage 3
Act
Test text and voice readiness.
04
Stage 4
Learn
Activate it in a channel or versioned workflow and inspect every run.
Current usage references
Transparent reference rates
Usage references are shown separately from setup, number rental, tax and custom configuration.
Connected features
These capabilities share organization-scoped data and permissions with Customer Agents.
Boundaries to know
- An Agent can use only attached Knowledge and explicitly approved tools.
- Human escalation remains necessary for cases outside its evidence or authority.
Questions
Customer Agents FAQs
Yes. Customer Agents uses the same organization, permissions, contacts, events and audit history as the other enabled Luminum capabilities.
No. Luminum enables and configures only the capabilities, providers and workflows the organization actually needs.
Make Customer Agents part of one working system.
We’ll map the customer journey, enable the right Luminum capabilities and implement the website, integrations and automations around them.
Platform discovery · Implementation scope · Clear next steps