Good questions, clear answers
Yes. Every public monthly and once-off setup price on this page includes 15% VAT.
Your proposal sets out the service term, cancellation terms, scope and billing start before you accept anything. Submitting this form does not create a contract.
Yes. One standard .co.za domain registration is included while an eligible Luminum website service remains active. Premium domains, transfers and other extensions may be quoted separately.
Yes. Managed hosting, SSL, routine maintenance and support are part of the monthly website service.
Launch and above include Luminum business email for one domain, with the addresses your business needs subject to fair use and technical configuration.
No. Website packages include unlimited form submissions. Sensible abuse controls and fair-use protections still apply.
Luminum Meetings is the built-in booking and online meeting system for scheduling, video conferencing, chat, screen sharing and supported recordings.
Yes, where the account, provider and configuration are supported. Provider approval, policy and usage charges can still apply.
Basic automations cover straightforward trigger-and-action workflows. Advanced automations add multi-step flows with conditions, delays and connected Luminum services.
Voice allowances cover connected call minutes. AI Voice credit covers the AI layer used during an AI call; the connected Voice leg uses the package's included Voice minutes or PAYG usage. Number rental, setup and special routing are confirmed in the quote.
They are SMS segments, not guaranteed message counts. A long or Unicode message can use more than one segment. Usage beyond an included allowance is billed at current Luminum rates.
No. Any payment-provider transaction fees or external service charges are separate from the Luminum package and are confirmed for the provider you use.
Eligible usage continues at the current PAYG rate or we recommend a larger package. We confirm the applicable rates before activation.
Yes. You can start with the website or a smaller platform package and upgrade when you need more users, channels, campaigns or automation.
Yes, after a review. Content migration, specialist ecommerce data, third-party licences and custom integrations may be quoted separately.
No. Send your requirements and we will confirm the scope and proposal with you before anything is billed.