Business Voice
R 0,75
per connected minute
South Africa calling · 60-second billing increments
South African business calling
One phone system wherever your team works
Make and receive South African calls in the browser, route customers, manage availability, forward calls and keep consented recordings with the contact history.
Business numberBrowser callingRoutingRecordings
What changes
A connected outcome, not another isolated tool.
Give distributed teams one business number and one accountable record of customer calls.
Voice · illustrative workspaceDemo
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Customer Agent speakingLive transcript · Demo callCallerDemo contact
GoalBook consultation
Connected02:18
HandoffAvailable
Capabilities
What Voice includes
Every capability below is grounded in the current Luminum platform. Availability still depends on the enabled organization configuration and provider readiness.
Browser phone
Call South African mobile and landline numbers from the workspace.
Inbound routing
Route by business hours, agent state, forwarding policy and voicemail.
Recording controls
Apply consent-aware recording policy and retention settings.
Contact history
Attach call outcomes, recordings and transcripts to the customer relationship.
Connected data
How work moves through Luminum
01
Stage 1
Capture
Luminum provisions and verifies the business number.
02
Stage 2
Connect
Calls pass through the carrier and Luminum’s self-hosted media layer.
03
Stage 3
Act
Routing selects a browser agent, forwarding destination or voicemail.
04
Stage 4
Learn
Usage, outcomes and permitted recordings settle into the workspace.
Current usage references
Transparent reference rates
Usage references are shown separately from setup, number rental, tax and custom configuration.
Connected features
These capabilities share organization-scoped data and permissions with Voice.
Boundaries to know
- Current calling is limited to eligible South African destinations.
- Emergency and premium ranges are blocked; recording requires consent and policy configuration.
Questions
Voice FAQs
Yes. Voice uses the same organization, permissions, contacts, events and audit history as the other enabled Luminum capabilities.
No. Luminum enables and configures only the capabilities, providers and workflows the organization actually needs.
Make Voice part of one working system.
We’ll map the customer journey, enable the right Luminum capabilities and implement the website, integrations and automations around them.
Platform discovery · Implementation scope · Clear next steps