AI Voice Calling
R 2,4633
per connected minute
R 1,7133 AI layer + R 0,75 Voice leg
Outbound and live AI calls
Let a Customer Agent handle the call with a clear goal
Schedule or start South African AI calls using a voice-ready Customer Agent, trusted Knowledge, a verified business number and metering from actual connected duration.
Voice-ready AgentsScheduled callsLive supervisionHuman handoff
What changes
A connected outcome, not another isolated tool.
Use repeatable, inspectable AI conversations for qualification, reminders and service follow-up while keeping a person available for escalation.
AI Voice Calling · illustrative workspaceDemo
✦
Customer Agent speakingLive transcript · Demo callCallerDemo contact
GoalBook consultation
Connected02:18
HandoffAvailable
Capabilities
What AI Voice Calling includes
Every capability below is grounded in the current Luminum platform. Availability still depends on the enabled organization configuration and provider readiness.
Goal-based preparation
Set a purpose and desired outcome instead of forcing a brittle word-for-word script.
Verified caller identity
Place the call from the organization’s assigned business number.
Live supervision
Follow the live transcript while the Agent handles the customer conversation.
Recorded outcome
Store permitted recordings, transcript evidence, tool calls, outcome and settled cost.
Connected data
How work moves through Luminum
01
Stage 1
Capture
Choose a voice-ready Customer Agent and customer.
02
Stage 2
Connect
Set the purpose, goal, timing and handoff behavior.
03
Stage 3
Act
Confirm the call and wallet reserve.
04
Stage 4
Learn
Monitor or review the connected conversation, actions and final cost.
Current usage references
Transparent reference rates
Usage references are shown separately from setup, number rental, tax and custom configuration.
Connected features
These capabilities share organization-scoped data and permissions with AI Voice Calling.
Boundaries to know
- Calls currently target eligible South African numbers and require an active Voice setup.
- AI and carrier usage are separate metered components and human handoff must be configured where required.
Questions
AI Voice Calling FAQs
Yes. AI Voice Calling uses the same organization, permissions, contacts, events and audit history as the other enabled Luminum capabilities.
No. Luminum enables and configures only the capabilities, providers and workflows the organization actually needs.
Make AI Voice Calling part of one working system.
We’ll map the customer journey, enable the right Luminum capabilities and implement the website, integrations and automations around them.
Platform discovery · Implementation scope · Clear next steps