WhatsApp conversations with real operational context
A connected WhatsApp inbox with templates, Flows, phone numbers, delivery states, consent controls and automation through Meta’s official Cloud API.
A connected outcome, not another isolated tool.
Handle WhatsApp as an accountable business channel, not an isolated phone session or browser automation.
Can I book a consultation for next week?
Yes—here are the available times. I can also bring in a person if you prefer.
What WhatsApp includes
Every capability below is grounded in the current Luminum platform. Availability still depends on the enabled organization configuration and provider readiness.
Shared business inbox
Read and reply to customer conversations with realtime delivery updates.
Templates and Flows
Sync approved Meta templates and interactive WhatsApp Flows.
Service-window safety
Require an approved template outside the 24-hour free-form messaging window.
Automation and handoff
Let Customer Agents help, then hand the full conversation to a person.
How work moves through Luminum
Capture
Complete Meta Embedded Signup and register a business number.
Connect
Meta sends inbound events to Luminum’s verified webhook.
Act
Luminum stores messages and resolves the contact.
Learn
People, Customer Agents and automations respond within channel rules.
Connected features
These capabilities share organization-scoped data and permissions with WhatsApp.
Boundaries to know
- Meta controls business verification, template approval and messaging policies.
- Free-form outbound messaging is limited to the active service window and opted-in contacts.
WhatsApp FAQs
Yes. WhatsApp uses the same organization, permissions, contacts, events and audit history as the other enabled Luminum capabilities.
No. Luminum enables and configures only the capabilities, providers and workflows the organization actually needs.
Make WhatsApp part of one working system.
We’ll map the customer journey, enable the right Luminum capabilities and implement the website, integrations and automations around them.